Last updated: 26 September 2026
New Money Playbook sells digital downloads — spreadsheets, trackers, and guides. There is nothing to ship back, so the usual “return the item” rules do not apply. Here is what we do instead.
30-day refund
If a product we sold you is not useful to you, email us within 30 days of your purchase and we will refund it in full. You do not have to justify the request or prove you tried it. One sentence is enough.
Email contact@newmoneyplaybook.com from the address you used at checkout, with your order number if you have it. We aim to reply within two business days and process the refund the same day we approve it.
How the money comes back
Refunds go back to the original payment method. Your bank or card issuer decides how quickly it appears — usually 5 to 10 business days. We cannot speed that part up.
After a refund
Your licence to use the product ends when the refund is issued, and we ask that you delete your copy. We will not stop you from buying again later, and asking for a refund does not get you removed from our email list unless you also unsubscribe.
Problems that are not refund requests
- Download link expired or will not open — email us and we will send a fresh link. No refund needed.
- The file will not open in your software — tell us what you are using. Our spreadsheets work in Microsoft Excel, Google Sheets, and LibreOffice Calc, and we will help you get it open.
- Charged twice — email us; we refund the duplicate immediately.
Abuse
We reserve the right to decline a refund where there is clear evidence of abuse — for example repeated buy-and-refund cycles across multiple products, or redistribution of a product before requesting a refund.
Free products
Free downloads cost nothing, so there is nothing to refund. If one does not work, tell us and we will fix it.